Welcome to Ann Sum Wear Shop’s FAQ section. We’ve compiled answers to the most common questions about our luxurious lingerie, swimwear, and apparel collections. Whether you’re curious about sizing, shipping, or our return policy, you’ll find the information you need below.

Product Questions

What types of products does Ann Sum Wear specialize in?
We specialize in premium lingerie, swimwear, and feminine apparel designed to empower and celebrate confidence. Our collections include sensual lace bodysuits, everyday underwear, nightwear, dresses, skirts, tops, and more – all crafted with attention to detail and luxurious fabrics.
How do I determine my correct size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend measuring yourself according to our guide and comparing with the chart for the perfect fit. If you’re between sizes, we suggest sizing up for comfort.
Are your products true to size?
Our garments are designed to fit true to size when following our size charts. Some lace and fitted pieces may have less stretch, while our seamless collections offer more flexibility. Detailed fit information is provided on each product page.
How should I care for my Ann Sum Wear pieces?
We recommend hand washing delicate items in cool water with mild detergent and laying flat to dry. Some structured pieces may tolerate gentle machine cycles in a lingerie bag. Always check the care label for specific instructions to maintain the quality of your garments.

Shipping & Delivery

Where does Ann Sum Wear ship?
We offer seamless worldwide delivery to most countries (excluding some remote areas in Asia). All orders are carefully packed and shipped from our Detroit headquarters with discreet packaging to respect your privacy.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders process in 1-2 business days before dispatch.
How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order is dispatched. Our carriers provide full tracking for Standard Shipping and basic tracking for Free Shipping options.
What if my package is delayed?
While we provide estimated delivery windows, international shipments may occasionally experience delays due to customs or carrier issues. If your package exceeds the estimated timeframe, please contact us at [email protected] and we’ll investigate immediately.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. We accept returns for exchanges or refunds to your original payment method.
How do I initiate a return?
Please email [email protected] with your order number and the items you wish to return. Our team will provide return instructions and the appropriate address. Return shipping costs are the customer’s responsibility unless the item is defective.
What if my item is defective or incorrect?
We meticulously check each order before shipping, but if you receive a defective or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return at no cost to you.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store full credit card numbers on our servers.
Do you offer gift cards or store credit?
Currently we don’t offer physical or digital gift cards, but we’re considering this option for future updates to our service.

Customer Service

How can I contact customer service?
Our Detroit-based team is available via email at [email protected]. We typically respond within 24-48 hours. For urgent matters, please include “URGENT” in your subject line.
Do you offer styling advice or product recommendations?
Absolutely! Our team loves helping customers find pieces that make them feel confident. Email us with your preferences, occasion needs, or style questions, and we’ll provide personalized suggestions from our collections.

Still have questions? Our team at Ann Sum Wear Shop is always here to help you feel confident in every purchase. Email us at [email protected] for personalized assistance with your lingerie and apparel needs.