Welcome to Ann Sum Wear Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.annsumwear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.
At Ann Sum Wear Shop, we’re committed to providing you with elegant, delicate apparel and a seamless shopping experience. These terms are designed to protect both you and us while ensuring clarity about our mutual expectations.
1. Website Use
1.1 Eligibility
To use our website and make purchases, you must:
- Be at least 18 years old or have parental consent
- Have legal capacity to enter into contracts
- Reside in a region we serve (excluding parts of Asia and remote areas)
1.2 User Responsibilities
You agree to:
- Provide accurate account information
- Not use our site for illegal purposes
- Not attempt to gain unauthorized access to our systems
- Not interfere with other users’ enjoyment of the site
2. Products and Services
2.1 Product Descriptions
We take care to accurately describe our delicate apparel collections including:
- Accessories
- All In Ones
- Dresses
- Face + Body products
- Jeans & Trousers
- Skirts
- Swimwear
- Tops
- Underwear & Nightwear
However, slight variations may occur due to monitor display differences.
2.2 Hygiene-Sensitive Items
For health and hygiene reasons, we cannot accept returns on:
- Underwear & Nightwear
- Swimwear
Exceptions are made only for defective items or those not as described.
3. Orders and Payments
3.1 Order Process
Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. We do not store your full payment details.
3.3 Pricing
Prices are in USD and include applicable taxes unless stated otherwise. We reserve the right to adjust prices but will honor the price at time of order.
4. Shipping and Delivery
4.1 Shipping Options
We offer:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
4.2 Processing Time
All orders are processed within 1-2 business days before shipping.
4.3 Delivery Limitations
We ship worldwide except to parts of Asia and remote areas. Delivery times are estimates and may vary due to customs processing.
5. Returns and Refunds
5.1 Return Policy
We accept returns within 15 days of delivery for most items. Returned items must be:
- In original, unworn condition
- With all tags attached
- In original packaging
5.2 Return Process
- Contact us at [email protected] within 15 days
- Wait for return approval (within 2 business days)
- Ship items to our Detroit address using trackable shipping
5.3 Refunds
Refunds are issued within 5-7 business days after we receive and inspect returns. Original shipping fees are non-refundable.
6. Intellectual Property
All content on our website, including designs, text, and images, are our property or licensed to us. You may not reproduce any content without our written permission.
7. Limitation of Liability
To the extent permitted by law, we are not liable for:
- Indirect, incidental, or consequential damages
- Loss or damage to goods during return shipping
- Minor variations in product color or texture
8. Privacy
Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your personal information.
9. Changes to Terms
We may update these terms periodically. The current version will always be posted on our website.
10. Contact Us
For questions about these Terms and Conditions:
Email: [email protected]
Mail: Ann Sum Wear Shop, 4280 Bagwell Avenue, Detroit, US 48201
Thank you for choosing Ann Sum Wear Shop. We appreciate the opportunity to bring our delicate craftsmanship to your wardrobe and are committed to ensuring your complete satisfaction with every purchase.